We have answers for your frequently asked questions. Point Heating & Cooling in Plover can answer all your HVAC-related questions. Before you get on the phone, look to see if we already responded to your question online. If you don’t see your question in this list or want more information on a particular topic, give us a call at 715-345-1979. Our staff can provide the information you’re looking for in a jiffy. Why does my home comfort system need regular maintenance? Like any product you want to keep in good shape, HVAC equipment requires proper care in order to give you the best benefits. Trained technicians can service your heating and cooling products to make sure they’re working at their maximum potential and help prevent more expensive repairs in the middle of the hottest or coldest months of the year. Where can I find prices for Lennox products? Point Heating & Cooling in Plover can price out individual units or multiple home comfort products for you. Call 715-345-1979 to hear more. What is two-stage heating? With two-stage heating, furnaces may work on two different levels: high and low. Since you can heat your home on the low setting a majority of the time, a two-stage furnace can run longer and more efficiently. Two-stage heating also operates more quietly than traditional furnaces and can provide more even heat distribution and fewer temperature swings. What is Precise Comfort™ technology? Precise Comfort™ technology is an operating and control system used in Lennox furnaces. The technology can automatically adjust heat by increments as small as 1 percent, increasing energy efficiency and helping you experience precise comfort. Will my new furnace work differently than my old one? Modern furnaces are designed with a number of innovative features older furnaces don’t have. Today’s heating systems give you more even heating and are better at regulating airflow. Although the air coming out of your vents may seem cooler than your old furnace, the airflow is much better and more efficient. Another perk of modern furnaces is their ability to operate with other HVAC products as part of a high-efficiency whole home comfort system. When combined with a high-efficiency air conditioner, furnace blowers can more easily accommodate add-on cooling. Other innovations, such as Precise Comfort™ technology and variable speed motors, will help your furnace work more efficiently and quieter than ever. What is the energy efficiency standard for air conditioners? The Department of Energy recently increased the minimum efficiency levels for air conditions, and the standards vary by region. Contact Point Heating & Cooling at 715-345-1979 to learn the requirements for the Plover area. How can I reduce my energy costs? Heating and cooling makes up a huge portion of your monthly utility bill. Purchasing HVAC equipment with high efficiency ratings, such as SEER for air conditioners and AFUE for furnaces, is a simple step that can go a long way in lowering energy output. Beyond these ratings, also consider: Routine maintenance – regularly having a professional tune-up your equipment will keep it working at its greatest potential. Adding a zoning system – by focusing your heating and cooling on the rooms you use most frequently, you won’t have to pay to heat or cool areas of your home that aren’t used regularly. Installing a programmable thermostat – the Department of Energy estimates that a programmable thermostat can lower heating costs by up to 35 percent and cooling costs by up to 25 percent. Leave it up to your thermostat to turn down the heat when you’re not around and return to your preferred temperature when you’re home. Why should I buy a Lennox product? There are a number of reasons to choose Lennox, but the top three are: Lennox is a name you know and trust – known across the world for quality HVAC products, you can rest assured Lennox will provide you with high quality equipment. Innovative and high quality products – Lennox has been on the cutting edge of innovation in the heating and cooling industry for years. High quality furnaces, air conditioners and home comfort systems include innovative features to help your home stay more comfortable and energy efficient. Reputation of excellence – high quality products are not the only arena Lennox excels in. Lennox dealers, like Point Heating & Cooling, offer high quality service at all times, from your first consultation to your planned maintenance appointments. How can I improve my home’s indoor air quality? Strategies to improve your indoor air quality can be as basic as vacuuming your home to something as large as replacing a new ventilation system. Overall, good IAQ involves four strategies: Eliminate – lessen the pollutants floating in your air by cleaning your home routinely, particularly vacuuming carpet, washing linens and safely storing household chemicals. Ventilate – make sure your home is well-ventilated to move airborne pollutants out of your home. In newer homes, well-done insulation will prevent ventilation, so Lennox systems such as the Healthy Climate® ventilation system can help. These systems bring fresh air from outside into your home and direct the stale air out. Clean – proper air filters, such as our Healthy Climate® air filters, will make sure the smallest particles don’t get through and are let out into your home. Germicidal lights can kill the germs that do make it through, and purification systems like the PureAir™ will help destroy odors and chemical vapors. Monitor – keep your humidity levels in check with a programmable thermostat. High temperatures and humidity levels can raise concentrations of mold, mildew and germs. A programmable thermostat will make sure that your home is comfortable without letting humidity get out of control. How do I know which indoor air quality product will work best for my home? Try utilizing our Healthy Solution Finder, where you can pinpoint the indoor air quality issues that affect your home. After you choose the items that apply, the system will show the IAQ products that fit your needs. You can also call Point Heating & Cooling and walk our techs through some of the issues you experience. They can evaluate your home and needs and provide options and solutions. How does an air conditioner work? You may be surprised to learn that air conditioners don’t technically make your home cooler; they actually remove the hot air and move it outside. This hot air blows across a refrigerant coil on the indoor unit and then is sent to the outdoor unit where it is released. Your air conditioner pushes as much hot air outside as is necessary to reach the temperature you have set on your thermostat. What is the minimum energy efficiency standard for air conditioners in my state? Different regions have different minimum energy efficiency standards. Additionally, air conditioners, heat pumps and packaged units made after Jan. 1, 2015, have higher minimum efficiency levels than products manufactured prior to that date. The team at Point Heating & Cooling can help you figure out the minimum requirements for Plover, let you know if your current products meets those requirements or help you find a replacement air conditioner that does. How can I confirm the model and serial numbers for my cooling unit? Your system’s service panel will have a white label on it, with your system’s model and serial numbers at the top. M/N signifies the system’s model number and S/N is the serial number. What size equipment do I need for my home? Since equipment size needs are different for every home, the best way to determine the right size equipment for your home is to have a technician from Point Heating & Cooling come out to perform load calculation tests. The tests take factors such as square footage, insulation value and amount, and more into account to determine your home’s individual HVAC equipment needs. Can frost, ice, dirt or other debris keep the outdoor unit of my cooling system from operating effectively? Yes – debris can limit your system’s ability to function effectively. It’s normal for heat pumps to have frost or ice on them during the winter, but many include defrost controls so they can work efficiently regardless of the weather conditions. What is two-stage cooling? When a cooling system uses two-stage cooling, it means that there are two levels of operation. This allows the system to work most effectively since there is one level for milder weather and a second for harsher weather that demands the system work harder. Two-stage cooling also enables more even temperatures so you don’t experience extreme differences in temperature. Aside from better efficiency, other benefits of two-stage cooling include quieter operation and better humidity control. Why is my cooling unit freezing up? Your system could be freezing up for a variety of reasons, but the most typical are dirty filters, low refrigerant, a dirty evaporator coil and/or a faulty blower motor. Changing a filter is something you, the homeowner, can take care of; however, you’ll want to call the professionals at Point Heating & Cooling at 715-345-1979 for other problems or if you have other questions or concerns. What is the best thermostat to use for my cooling system? Point Heating & Cooling offers a number of great thermostat options for your HVAC systems. The best thermostat for you will depend on variables such as whether you want one that’s programmable or not. No matter what kind of thermostat you’d like – or if you’re searching for something that can fit with a home automation system – call Point Heating & Cooling to hear about which thermostats you can choose from. Our team will help you find one that’s best for your system, your family’s needs and your budget. What is a heat pump? A heat pump takes care of both your home’s heating and cooling needs, offering you one HVAC system that can be used year-round. In the warmer months, heat pumps act like an air conditioner, capturing the hot air from inside your home and moving it outside; in the cooler months, this process is reversed. Heat pumps can be very energy efficient and may produce two to three times more heat than the energy it uses. When replacing the outdoor unit, should the indoor unit also be replaced? At Point Heating & Cooling, we do recommend replacing both your indoor and outdoor units at the same time because: Outdoor systems are now built to work with their matching indoor system for the highest efficiency possible. When you replace one system but not the other, you may not see the same savings on your energy bills as if you had replaced them together. Thanks to technological innovation, newer systems mean improved efficiency. This is also true for HVAC systems. While the advancements focus on higher heating and cooling efficiency, they also include benefits such as better air handling, filtering and noise reduction. If your heating and cooling systems are 10+ years old, they need to be replaced. Older models have outdated technology that is likely contributing to higher energy bills due to poor efficiency. So by replacing your indoor system at the same time as your outdoor equipment, both your systems will provide better energy efficiency that helps you reduce your energy bills and keep your home more comfortable. Can I see whether my solar HVAC system is performing at its maximum potential? Yes. Your SunSource® Home Energy System has a communication module that transmits the system’s performance data to a website. The website includes information about your system’s status, energy production and environmental benefits, as well as carbon offsets in real time. Does the SunSource® communication module need an Internet connection? Yes, you will need an Internet connection if you want to use the system’s online monitoring system. The system lets you view energy production and environmental information. The monitoring service is provided at no cost for five years, and the performance-monitoring website is maintained by an independent third party, Enphase Energy Inc. Do I need to clean my solar modules? Rain will clean the modules naturally in most areas; however, if you live in a dusty area, you may see improved performance after periodically spraying the modules with water. Please note that high-pressure hoses and detergents should never be used to clean solar modules, as they can damage the product. Which thermostat is best for my HVAC system? Point Heating & Cooling can help you find the right thermostat for you based on your home and current heating and cooling equipment. We have a variety of programmable and nonprogrammable thermostats, which can help increase the efficiency of your home’s furnace and/or air conditioner. View our thermostats or give us a call at 715-345-1979 for more information. How can I improve my utility costs? Your HVAC equipment can contribute significantly to your monthly energy expenses. However, these costs can be reduced with innovative and high efficiency products from Lennox®. Look for high SEER and AFUE ratings when you’re in the market for a new air conditioner or furnace, respectively, as higher SEER and AFUE ratings mean higher efficiency products. If you’re not looking for new heating and cooling equipment, consider factors such as: 1. Maintenance: Furnaces, air conditioners and other HVAC equipment run more efficiently when they are regularly maintained. 2. Zoning: When parts of your home are rarely used, you’re spending more money to heat or cool them to the same temperature as the rest of the house. A zoning system allows you to section off different areas of your home and control the temperature by each area. 3. Programmable Thermostats: Programmable thermostats may help you decrease your heating costs by 35 percent and your cooling costs by 25 percent, according to the U.S. Department of Energy. Why should I get a zoning system? A zoning system allows you to parcel your residence and heat or air condition each area differently. While these systems operate well for buildings that have parts that are seldom used, they can also be beneficial in situations where you and your family can’t agree on the temperature in different areas of your house. There are a number of additional pluses of zoning systems, including efficiency and comfort. Browse our selection of zoning systems or give Point Heating & Cooling a ring to see how a zoning system could fit in your home.